Front Office Clinic Assistant

As a Front Office Clinic Assistant, you'll help patients navigate their visits while supporting the daily operations of a busy health center.
On a typical day, you might:

Welcome patients and help them check in and out of appointments

Schedule appointments and respond to patient questions by phone and in person

Register patients and maintain accurate demographic and insurance information

Explain payment options, collect payments, and assist with financial paperwork

Maintain accurate patient records using our electronic health record (EHR) system

Coordinate with clinicians and other health center staff to keep patient visits running smoothly

Help patients navigate paperwork, services, and next steps in their care

Protect patient privacy and maintain confidentiality

Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds

Schedule & Location
This is a full-time, onsite position (37.5 hours/week) at our Northeast Family Planning Health Center in Portland, Oregon.

Day
Schedule

Monday
Off

Tuesday
9:30am–5:30pm

Wednesday
11:30am–7:30pm

Thursday
9:30am–5:30pm

Friday
9:30am–5:30pm

Saturday
8:30am–4:30pm

Sunday
Off

Candidates must be able to reliably work this schedule, including Saturdays.
Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.
Bilingual Spanish skills are preferred but not required.
What We're Looking For
Required:

High school diploma or equivalent

At least two years of customer service experience, preferably in a fast-paced environment

Strong communication, organization, and problem-solving skills

Ability to provide welcoming, respectful service to people from diverse backgrounds

Comfort using computers and learning new software systems

Ability to manage multiple priorities while maintaining accuracy and attention to detail

Ability to work independently and collaboratively as part of a team

Commitment to patient confidentiality, inclusion, and equitable access to health care

Nice to Have:

Experience in a health care setting, medical office, or patient-facing role

Experience with scheduling, registration, insurance verification, or payment processing

Familiarity with electronic health records (EHR)

Bilingual Spanish skills or proficiency in another language

Pay & Growth
$20.37–$29.68/hour
Pay is based on experience and internal equity. Most new hires start toward the lower end of the range, with room to grow.
Additional pay opportunities:

Bilingual premium: +$1.72/hour

Interpreter-level premium: +$3.44/hour

Language premiums are available to eligible employees who meet PPCW's applicable proficiency requirements.
Why Work at PPCW?
Because the work you do here matters.
Planned Parenthood has a long history of providing essential health care, education, and support to people in our communities. At PPCW, you'll be part of a mission-driven team committed to reducing barriers to care and making sure patients are treated with dignity, compassion, and respect.
Our patients come to us from all walks of life, including people who face financial, social, or systemic barriers to accessing health care. Every member of our team plays a role in making that care possible.
You don't have to be a clinician to make a meaningful difference in someone's health care experience. Sometimes it starts with the person who welcomes them through the door.
Benefits & Support
We offer a benefits package that supports your health, stability, and growth:

Paid time off (up to 4 weeks, increases over time)

9 paid holidays

Medical, dental, and vision insurance (for eligible employees)

403(b) with 6% employer match

Free, confidential counseling and support (EAP)

Ongoing training and professional development