Director of Operations

General Position Summary:
The Director of Operations (DOO) role is to work closely with the Chief Operations Officer (COO) in
effectively managing the daily internal administrative and support service areas of Johnson Health Center
(JHC). The DOO also assists in the development and implementation of new programs, sites, and services
at JHC.

Essential Duties and Responsibilities:
1. Works closely with the COO in providing general oversight to operations of all JHC programs at all
designated sites, including new access points.
2. Collaborates with the COO and/or President and Chief Executive Officer (PCEO) in the administration
of policies, plans, programs, and proposals that will further the goals and objectives stated in the
annual grant application and program expectations.
3. Provides direct supervision and oversight to the Associate Directors of Dental Operations, Associate
Director of Pediatrics & OB/GYN Operations, and Associate Director of Family Medicine & Behavioral
Health.
4. Ensures that JHC maintains adequate access to care in all facilities by monitoring patient wait times,
the ability to schedule appointments, and general patient feedback
5. Manages clinic schedules to ensure adequate patient access as well as adequate productivity.
Analyzes trends and develops recommendations for schedule modification.
6. Works closely with the Facilities Team to ensure all JHC locations are maintained in such a manner
that they are safe, clean, and aesthetically pleasing. Provides an active role in project planning related
to facilities.
7. Collaborates with the COO on project management for all major JHC construction and renovation
projects. Serves as the liaison between JHC and external contractors in conjunction with the
Maintenance Supervisor.
8. Serves as the leader for internal optimization projects, with oversight and guidance from the COO.
May be asked to assess areas of the business that are struggling and make recommendations for
improvement and increased efficiency.
9. Works with the COO to search for grant opportunities and compose grant proposals that aid in
accomplishing the agency’s strategic goals.
10. Partner with Pharmacy leadership to evaluate operational workflows and identify opportunities for
improvement and patient access to pharmacy services.
11. Demonstrates knowledge and understanding of federal requirements for Federally Qualified Health
Centers and ensures that all departments are adherent to these. Maintains adherence to federal and
state regulations and patient confidentiality.
12. Serves as a member of the Senior Leadership Team. May be included in Executive Team activities as
an ad-hoc member when needed.
13. Performs other duties and responsibilities periodically, which the COO and/or PCEO may deem
necessary and appropriate.
14. Serves as a key operational liaison between departments to ensure workflows are coordinated,
efficient, and aligned with organizational goals and mission.
15. Must demonstrate good internal and external customer service skills.
16. Staff must demonstrate an understanding of the intent and follow the standards and guidelines of
OSHA.
17. Must possess the ability to follow the supervisor’s instructions and maintain regular attendance.

Other Functions:
1. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance
Manual.
2. Must demonstrate a personal and professional commitment to JHC and its mission.
3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse
population we serve.
4. Management may modify, add, or remove any job functions as necessary, or as changing
organizational needs require.
5. Performs other duties as assigned.

JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
1. Respect – We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and respect. We
value and respect people’s differences, show empathy to our patients, their families and each other,
and work collectively to build Johnson Health Center as a health center and an employer of choice.
2. Integrity – We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical
behavior. We are accountable for the decisions we make and the outcome of those decisions.
3. Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality
improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and
administrative teams are passionately committed to the highest quality of care for our patients. We
continually seek out ways to enhance the patient experience and promote an environment of
continuous quality improvement.
4. Innovation – We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in
responsible risk-taking and working to make a difference. Out of the box thinking enables us to build
on successes and learn from failures.
5. Teamwork – We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries for the good of the organization. Our collaborative approach
ensures participation, learning and respect and serves to improve the quality of patient care. By
focusing on a team-based approach, the expertise of each Johnson Health Center employee is
leveraged to optimize the patient experience.

Physical Demand and Working Environment:
Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds
occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking,
standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant
computer usage. OSHA low-risk position.

Qualifications

Qualifications:
1. A Certification in Health Care Management or a B.S. degree in Business Management with at least
three years of administrative experience in a health or human service agency.
2. Must be skilled in the planning, coordination, and organization of efforts.
3. Must possess extensive interpersonal and communication skills and exhibit mature judgment.
4. Should have an operational knowledge of the inner workings of a Community Health Center as
applies to the Corporate Office and the Centers.
5. Should have a functioning knowledge of the organization’s relationship to appropriate agencies and
its affiliation with the Department of Health and Human Services.
6. Must be physically able to lift, carry, and handle equipment, supplies, and other program material.