Chief Operating Officer-Heavy Equipment

**About the Company** Our client is a well-established and rapidly growing heavy equipment dealership serving the construction, infrastructure, and industrial markets. With a strong reputation for customer service, technical expertise, and long-standing OEM partnerships, the organization operates across multiple locations and offers a full suite of equipment sales, rentals, parts, and service solutions. The company is entering a new phase of strategic growth and is seeking a seasoned operational leader to help scale the business while preserving operational excellence. **About the Position** The Chief Operating Officer (COO) is a key member of the executive leadership team and is responsible for translating the CEO’s strategic vision into day-to-day operational execution. This role oversees the dealership’s core functions—sales, rental, service, parts, logistics, and fleet management—with a focus on profitability, efficiency, and sustainable growth. The COO will drive operational excellence across all branches, implement scalable processes and systems, and lead cross-functional teams to deliver exceptional performance. This executive will also partner closely with the CEO on strategic initiatives such as geographic expansion, OEM negotiations, and post-acquisition integration. **Key Responsibilities** - **Strategic Leadership:** Develop and execute operational strategies aligned with the company’s growth objectives and the CEO’s vision. - **Operational Excellence:** Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. - **Process Improvement:** Implement policies, procedures, and automation tools (e.g., ERP, WMS) to streamline workflows and improve efficiency. - **Team Leadership:** Recruit, develop, and motivate high-performing teams across sales, rental, service, and branch management. - **Operations Management:** Lead equipment sales, rentals, logistics, maintenance, and fleet operations across multiple locations. - **Data-Driven Decision Making:** Establish performance dashboards and analyze metrics to guide operational and strategic decisions. - **Asset & Inventory Management:** Manage the full lifecycle of heavy equipment, including new and used equipment acquisitions, fleet rotation, and rental purchase options (RPO). - **Financial Stewardship:** Develop and manage operating budgets, capital expenditure plans, and revenue forecasts; oversee P&L performance and gross margin targets. - **Strategic Growth Initiatives:** Support expansion into new markets, OEM relationship management, and integration of acquired businesses. - **Customer & Vendor Relations:** Build and maintain executive-level relationships with key customers, OEMs, and strategic suppliers. - **Performance Tracking:** Implement and monitor KPIs such as Mean Time to Repair (MTTR), Right First Time (RFT), equipment utilization, and technician efficiency. **Requirements** - **Experience:** 10–15+ years of progressive leadership experience within heavy equipment, construction machinery, or industrial distribution environments. - **Education:** Bachelor’s degree in Business, Engineering, or a related field required; MBA strongly preferred. - **Industry Expertise:** Deep understanding of dealership operations, including rental fleets, depreciation strategies, RPO programs, and regulatory/safety compliance. - **Leadership Capability:** Proven success leading multidisciplinary, geographically dispersed teams and building a high-performance culture. - **Executive Skills:** Exceptional communication, negotiation, and relationship-building abilities, with a hands-on yet strategic leadership style. - **Analytical Acumen:** Strong financial and operational analytics skills with a track record of data-driven improvement initiatives. **Benefits** - Competitive executive compensation package with performance-based incentives - Comprehensive health, dental, and vision benefits - Retirement plan with company contribution - Vehicle allowance or company vehicle (as applicable) - Executive-level autonomy and influence within a growing organization - Opportunity to play a pivotal role in shaping the future of a market-leading dealership