Representative, Logistics Systems A

IT Operations Specialist
Distribution Center | 1st ShiftSchedule: Saturday through Wednesday
What You’ll Do
We’re looking for an IT Operations Specialist to help keep our Distribution Center systems running smoothly and reliably. In this role, you’ll monitor production systems, troubleshoot hardware and software issues, support system processing, and partner with internal IT teams and third-party resources to quickly resolve problems.
This is a hands-on role for someone who enjoys problem-solving, working with technology, and supporting a fast-paced operation.
Your Responsibilities

Monitor production systems and applications to ensure reliable and efficient operation
Monitor job processing and quickly troubleshoot and recover failed jobs or system issues
Identify, troubleshoot, and resolve hardware, network, software, and system performance issues
Partner with the Help Desk, corporate IT teams, third-party vendors, and internal users to resolve technical problems
Document system issues, outages, resolutions, and troubleshooting procedures
Follow established escalation procedures when issues require additional support
Maintain IT Operations reference materials, knowledge bases, tools, and databases
Help ensure system hardware, software, and websites are operating effectively
Provide timely and accurate distribution of requested reports
Maintain inventory and perform physical counts of supplies needed for hardware maintenance
Provide on-call support for Operations as required
Assist with other Distribution Center functions as needed

What We’re Looking For

Associate degree in Information Technology, Computer Science, or a related field preferred
0 to 3 years of experience in IT operations, systems support, data processing, or a similar technical environment
Experience working in a team-oriented environment
Experience with Intel-based systems and IBM AS/400 environments preferred
Strong troubleshooting and problem-solving skills
Ability to communicate effectively with technical and non-technical users
Strong customer-service mindset with a focus on timely and accurate problem resolution
Ability to prioritize issues and remain effective in a fast-paced Distribution Center environment

Physical Requirements

Ability to lift up to 50 pounds
Ability to work in a Distribution Center environment