Clinical Applications Trainer - EEG Contractor

LOCATION: Remote in (Atlanta, GA; Charlotte, NC; Detroit, MI; Philadelphia, PA, or Nashville, TN)

Position Summary
As a Clinical Applications Specialist (Trainer), you are responsible for delivering high-quality clinical training and education to customers during and after system installation.
You enable customers to effectively adopt and optimize the use of our neurodiagnostic solutions, contributing directly to improved clinical workflows, user confidence, and patient outcomes.
This role requires extensive travel and close collaboration with Service, Sales, and Technical teams.
Key Responsibilities
This list is not exhaustive, and other duties may be assigned.
Clinical Training & Customer Education

Deliver onsite and remote clinical training for new installations, upgrades, and ongoing customer education
Provide structured follow-up training to ensure effective adoption post-installation
Adapt training approach to different user groups and clinical environments

Customer Support & Clinical Liaison

Act as clinical liaison between customers and the Technical Service team
Proactively identify, address, and escalate customer issues and needs as appropriate

Installation Support

Plan and perform smaller neurodiagnostic system installations in line with company standards and customer requirements

Pre-Sales & Product Support

Provide pre-sale clinical education and product demonstrations to prospective customers as required

Documentation and Compliance

Complete all required administrative tasks and maintain accurate records in the CRM system
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
Use only approved documentation in line with company guidelines

Continuous Learning & Contribution to Culture

Maintain a high level of clinical expertise and keep all required certifications current through continuing education
Participate in product and internal training to stay current with software and hardware developments
Support the development and ongoing improvement of training materials
Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Qualifications & Experience

Certificates, Licenses, Registrations

Clinical registration and certification in EEG, Polysomnography, or EMG/NCV is required
Registry in Evoked Potentials or certified in Intraoperative Monitoring a plus but not required

Education and/or Experience

Bachelor’s degree in a clinical or scientific discipline preferred; equivalent combination of education, certification, and directly relevant clinical experience will be considered.
5 years of relevant experience in a clinical setting is required
Teaching experience is strongly recommended, but not required

Key Competencies

Communicates complex clinical concepts clearly to different audiences
Adapts training delivery to customer needs and experience levels
Builds effective relationships with customers and internal teams
Plans and manages multiple assignments in parallel
Demonstrates strong clinical credibility and customer focus

Travel Required: Extensive 75%

Other Requirements

Must reside within assigned territory, near a major airport
Must have a valid passport
Must have valid driver's license and clean driving record
Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.