Logistics Coordinator

What You'll Do

You will manage carrier selection and performance to ensure optimal shipping solutions and maintain a minimum of 95% on-time delivery. You will coordinate order processing, resolve shipping exceptions, and maintain ongoing communication with shippers and carriers. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

• Consolidate, cube, and route orders to maximize service standards and margins.
• Assess carriers and determine the best routing solutions for orders.
• Manage and review new customer orders and perform manual data entry when required.
• Coordinate with shippers' customer service representatives regarding exceptions, rush orders, and order changes.
• Proactively resolve issues for customers, warehouses, and carriers and escalate to management as appropriate.
• Manage carrier performance to maintain a minimum of 95% on-time delivery and solicit new carrier base as needed.
• Maintain ongoing communication with shipping facilities and carriers to ensure proper execution.
• Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

• Minimum 2 years of transportation and dispatch experience required.
• College degree preferred.
• Proficiency in Microsoft Office and AS/400 systems required.

What Could Set You Apart

• Effective verbal and written communication.
• Ability to manage multiple tasks efficiently.
• Adaptability and initiative in dynamic environments.
• General knowledge of national geography.
• Attention to detail in task management.
• Ability to make decisions and support outcomes.
• Ability to perform effectively under pressure in high-volume situations.
• Commitment to providing excellent customer service.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.

• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.

• Requires ability to comprehend and communicate with others, verbally and/or in writing.

• May require travel by automobile and airplane for business.

• May require visits to warehouse operations in temperatures at or below freezing.

• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.