Wedding & Events Manager

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Exciting opportunity and great company benefits!

• Matching 401K 
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

The Wedding & Event Manager is responsible for delivering exceptional client experiences from initial inquiry through event completion. This on-site position requires a daily presence at the resort to cultivate client relationships, oversee event execution, collaborate with operational departments, and ensure exceptional guest satisfaction. The role combines event planning, operational coordination, reporting, and vendor management to maximize revenue, strengthen client relationships, and deliver exceptional events.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Event Planning & Execution (70%)

• Serve as the primary client contact from booking through event completion.
• Meet personally with clients before, during, and after events to ensure expectations are met and guest satisfaction is achieved.
• Coordinate timelines, menus, layouts, vendors, and resort departments to ensure seamless execution.
• Oversee rehearsals, event setup, event execution, and breakdown while maintaining resort quality standards.
• Ensure contracts, BEOs, and banquet/event processes comply with company policies.
• Resolve operational issues proactively while maintaining an exceptional guest experience.

 Sales & Business Development (10%)

• Develop wedding and social event business through networking, referrals, marketing initiatives, bridal shows, community outreach, and online inquiries.
• Execute on opportunities to provide add-ons and upselling of events (revenue generation).
• Conduct venue tours, qualify prospects, prepare proposals, contracts, pricing, and Banquet Event Orders (BEOs), and negotiate agreements that maximize revenue and guest satisfaction.
• Maintain accurate client communications, bookings, and event details.
• Maintain client relationships from initial inquiry through post-event follow-up, including evenings, weekends, and holidays as business needs require, to encourage referrals and repeat business.

 Leadership & Collaboration (10%)

• Partner with resort leadership to deliver exceptional guest experiences.
• Collaborate with the Director of Food & Beverage on menu development, banquet packages, pricing strategies, and cost management.
• Develop and maintain relationships with preferred vendors to ensure quality service and successful events.
• Support bridal shows, marketing initiatives, community networking, and resort promotional events.
• Participate in departmental meetings and assist with team training as assigned.

 Administrative & Reporting (10%)

• Maintain accurate contracts, BEOs, event documentation, reports and records.
• Process invoices, collect advance deposits and payments as needed. Assist with transfers of product and payroll hours as needed.
• Monitor booking trends, banquet revenue, and event performance to identify opportunities for revenue growth and ensure budget goals are achieved or exceeded.
• Ensure compliance with company policies, contractual obligations, and resort standards.

QUALIFICATIONS:

• Minimum of 5 years of hospitality sales, wedding sales, catering, event planning, or hotel operations experience.
• Demonstrated success in relationship management, event coordination, and customer service.
• Valid driver's license with the ability to travel locally as needed.
• Daily on-site presence at the resort is required.
• Bachelor's degree in Hospitality Management, Business, Marketing, Event Management, or related field preferred.
• Required TIPS certification and Food Handling (cost and certifications provided by Company). Serv Safe certification preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong communication, presentation, and interpersonal skills.
• Knowledge of banquet operations, food and beverage pricing, cost management, vendor relations, and event logistics.
• Strong organizational, analytical, problem-solving, and time-management skills.
• Ability to manage multiple events simultaneously while maintaining exceptional attention to detail.
• Proficiency with Microsoft Office and event management platforms such as Caterease, Proposal Path, Delphi, or similar systems.
• Ability to work independently while collaborating effectively across departments.
• Ability to work flexible hours, including evenings, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods during events.
• Ability to lift and carry up to 25 pounds.
• Ability to work indoors and outdoors as business needs require.
• Ability to move throughout the resort while overseeing multiple event locations.