Front Desk Agent

We’re Seeking a Front Desk Agent Who Makes Arrivals Feel Anything but Standard

The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.

Why You’ll Love It Here

• Complimentary Spa & Gym Access

• Up to 3 Complimentary Fitness Classes per Week

• Spa, Restaurant & Boutique Discounts

• Designated Employee Pool Days during the summer

• Complimentary Employee Meals

• Medical, Dental & Vision Insurance

• Company-paid Life, Short-Term & Long-Term Disability Insurance

• Paid Time Off & 7 Paid Holidays, including a Floating Holiday

• 401(k) Retirement Plan with Company Match

• Training, Development & Career Growth Opportunities

• Employee celebrations, events & appreciation throughout the year

Live the lifestyle you help create.

Position Summary

The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.

Key Responsibilities

• Welcome guests and complete check-in and check-out accurately and efficiently.

• Verify reservations, identification, payment, room assignment, and guest preferences.

• Process payments, deposits, room charges, and adjustments according to procedure.

• Respond to guest questions, requests, and concerns with ownership and follow-through.

• Maintain strong knowledge of hotel amenities, spa, dining, programming, membership, and local information.

• Coordinate with Housekeeping, Guest Relations, Engineering, Reservations, and other departments.

• Answer phones, emails, and Front Desk communications professionally.

• Maintain accurate guest profiles, notes, logs, and shift information in Opera or the property-management system.

• Recognize returning guests and VIPs and communicate special requests appropriately.

• Maintain confidentiality, cash-handling standards, and Front Office procedures.

Required Skills & Qualifications

• Previous hotel Front Desk or guest-service experience preferred.

• Working knowledge of Opera or similar PMS preferred.

• Strong communication, organization, and problem-solving skills.

• Ability to multitask calmly in a fast-paced environment.

• Flexible availability including weekends, holidays, and varied shifts.

Core Competencies

• Guest / Team Service

• Communication & Collaboration

• Organization & Attention to Detail

• Accountability & Reliability

• Adaptability & Problem Solving

Work Environment

This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.

Physical Requirements

• Ability to stand and/or sit for extended periods throughout the shift.

• Frequent use of a computer, telephone, and Front Office equipment.

• Frequent walking, reaching, and repetitive hand movement.

• Ability to lift, carry, push, or pull up to 25 pounds occasionally.

• Ability to communicate clearly in a busy guest-facing environment.

Work where hospitality, culture, wellness, and community come together… every day.

Qualifications

The ideal candidate for this position

• At least 1 years hotel experience at Front Desk/Concierge position.
• Proficiency in the English language, including: written, oral, reading, spelling and grammar. Bi-lingual skills beneficial, but not required.
• Proven supervisor skills: training, delegating, problem solving, follow-up, prioritizing and common sense.
• Flexible and reliable in scheduling. Able to work mornings, evenings, weekends, and overnight.
• Working knowledge of common computer programs. Opera a plus.
• Strong communication, organization and customer service skills.
• Able to work under pressure in a fast paced environment and meet deadlines.
• Able to successfully work independently or as part of the team.
• Ability to stand for long periods of time
• Work in variable weather conditions
• Ability to lift 25 lbs