Guest Service Specialist

Lakeview Hospital is hiring a Guest Experience Specialist.

This position ensures the efficient flow of 24-hour communications by processing calls through Lakeview Hospital, monitoring the duress alarms for Stillwater HealthPartners clinic on Curve Crest and Lakeview hospital while providing a professional and courteous service. This position continually monitors all safety equipment, alarms, and security cameras. The Guest Service Specialist acts as a liaison between the hospital and security guards via cell phone and two-way radio and will maintain the security process which includes visitors after hours screening, and overhead announcements

While working at the front desk, their main responsibilities are to proactively meet, greet, and provide a warm welcome to every patient, guest, and team member who enters or leaves our facility.  They work collaboratively with volunteers and the communication desk to provide way finding assistance, as well as, providing wheelchair escort for patients and visitors anywhere in the facility. In addition to their core duties, they provide support to various team members as time allows. 

Additional Functions: 

• Keep track of those waiting for rides and check on them to make sure everything is ok, and they are comfortable. 
• Provide travel arrangements for guests, visitors, and staff as requested. 
• Report facility maintenance and safety concerns to facilities and/or environmental services. 

You will anticipate potential needs of patients and provide unexpected levels of care and service

This position is located both at the hospital front desk and down in the communications booth as outlined above

Work schedule:  On-call/Casual, Evening and Overnights

Education, Experience or Equivalent Combination: 

High School Diploma or equivalent