Customer Care Specialist

Description

Customer Care Specialist

The Customer Care Specialist delivers exceptional internal and external customer service through accurate order processing, customer data management, live chat and help desk support, and timely responses to phone and email inquiries. This role builds strong customer relationships by providing proactive, thoughtful solutions that exceed expectations.

Are you an organized, detail-oriented problem solver who enjoys helping others? We’re looking for a proactive team player with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities. Customer service experience is required, and education experience is a plus. If you’re adaptable, tech-savvy, and passionate about providing great service, we’d love to talk with you! 

Your Contribution to the Team Includes 

• Accurately process education orders and monitor them through completion, adapting to seasonal fluctuations in order volume.
• Respond promptly and thoroughly to customer inquiries, anticipate needs, and provide personalized, proactive service.
• Maintain accurate customer records and proactively follow up to assess satisfaction, address concerns, and identify needs.
• Collaborate with internal departments to resolve issues and improve the overall customer experience.
• Develop cross-functional knowledge through cross-training and provide departmental support as needed.

Requirements

 Qualifications and Skills for Success

• Strong verbal and written communication skills, basic math skills, and a proactive, solution-oriented approach to customer service.
• Excellent attention to detail, urgency, and follow-through, with strong organizational and time management skills to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively while remaining calm, focused, and professional in challenging situations.
• Proficiency in Microsoft Office, Teams, Salesforce CRM, and web-based tools, with the ability to quickly learn the company’s ERP system and other business applications.
• At least one year of customer service experience.
• High school diploma or GED preferred.
• Experience in the education industry is a plus.

Hours & Work Location

• Full-time Monday – Friday
• Hybrid – 3 days and Onsite – 2 days

Compensation

• Negotiable based on education, relevant experience, and qualifications.

Benefits

• 401(k) retirement plan with employer match
• Health insurance plan options – HSA plans
• Limited FSA plan 
• Dependent Care Flexible Spending Accounts (DCARE)
• Employer Paid Life Insurance - Voluntary Life Insurance options. LTD and STD plans 
• Paid Holidays include New Years Eve, New Year's Day, MLK day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, The Day After Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays.

Benefit eligibility/offerings are determined by employment status and scheduled hours.

To Apply: click on the link below or go to: www.mackin.com - employment section click on the Booksource position, fill out questionnaire, attach resume and cover letter.

Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, genetic information, age, gender, veteran status, sexual orientation, gender identity or expression, and the presence of mental, physical, or sensory disability, or any other status protected under federal, state, or local laws.