Director of Quality-General Construction

**About the Company** Our client is one of the premier general contractors in the Midwest and consistently recognized as one of the nation's top builders. The company has built a reputation for delivering complex commercial construction projects through a culture centered on trust, collaboration, innovation, and doing the right thing. With approximately 500 employees, an impressive level of repeat business, and a people-first culture, the company continues to invest in both its employees and its clients. This is a rare opportunity to join an organization that is fully committed to elevating quality across the enterprise. Executive leadership has made quality a strategic priority and is looking for a leader who will build a best-in-class program that enhances project delivery while strengthening relationships throughout the organization. **About the Position** The **Director of Quality** will lead the development and implementation of the company's enterprise-wide quality program. Rather than inheriting a mature system, you'll have the opportunity to shape the vision, establish meaningful performance metrics, build a high-performing quality team, and create processes that support operational excellence across every project. This is not a traditional quality assurance role focused on policing jobsites. The ideal leader approaches quality with a **builder's mindset**—someone who earns trust, develops relationships, coaches project teams, and helps operations succeed. The company is looking for a collaborative partner who improves outcomes through influence, education, and practical problem solving, not by carrying a clipboard looking for deficiencies. Working closely with executive leadership, operations, project management, and field teams, you will help create a culture where quality is embedded into every phase of project delivery. **Key Responsibilities** - Develop and execute the company's long-term quality strategy across all operations. - Build and continuously improve an enterprise-wide Quality Management Program. - Establish meaningful quality metrics, reporting dashboards, and performance benchmarks. - Recruit, mentor, and develop a high-performing quality team as the program grows. - Partner with project executives, project managers, superintendents, and field personnel to proactively improve project outcomes. - Create standardized quality processes that are practical, scalable, and embraced by operations. - Promote a culture focused on prevention rather than inspection. - Analyze quality trends, warranty issues, rework, and lessons learned to drive continuous improvement. - Develop training programs that reinforce quality expectations throughout the organization. - Serve as a trusted advisor to executive leadership on quality initiatives and organizational performance. - Foster collaboration across departments while strengthening relationships with clients, design partners, and trade contractors. **Requirements** - **10+ years of progressive commercial construction experience.** - Leadership experience in quality, operations, project management, field leadership, or a related construction discipline. - Strong understanding of commercial construction means, methods, sequencing, and project delivery. - Experience developing or enhancing quality management systems and continuous improvement initiatives. - Proven ability to influence project teams through collaboration rather than enforcement. - Demonstrated success building relationships across all levels of an organization. - Strong communication and presentation skills. - Experience leading organizational change and implementing measurable process improvements. - **Bachelor's degree in Construction Management, Engineering, or a related discipline preferred.** **What They're Looking For** - A builder first and a quality leader second. - Someone who coaches rather than polices. - A collaborative leader who earns trust quickly. - A strategic thinker who is equally comfortable in the field and the boardroom. - An individual excited by the opportunity to build something lasting rather than simply maintain an existing program. - A leader who values accountability, continuous improvement, and developing others. **Benefits** - Base salary of **$150,000–$175,000** - Performance-based annual bonus - Vehicle allowance - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Paid vacation and holidays - Professional development opportunities - Long-term career growth with one of the nation's most respected builders - The unique opportunity to design and lead an enterprise-wide quality program with full executive support