Member Experience Specialist I

Make a Difference. Build Relationships. Help Members Thrive.

Are you passionate about helping people, providing exceptional service, and working in a high volume member focused branch where no two days are the same? Join Maine State Credit Union as a Member Experience Specialist in our busy Augusta branch!

As the first point of contact for our members, you'll play a key role in creating positive experiences while helping members achieve their financial goals. You'll process transactions, build meaningful relationships, identify opportunities to improve members' financial well-being, and contribute to a culture focused on service, trust, and community..

This is a full-time, Monday through Friday position with no weekend hours, offering an excellent work-life balance while providing the opportunity to build meaningful relationships and make a positive impact on our members' financial well-being

What You'll Do

✅ Deliver outstanding member service with every interaction

✅ Process member transactions, including:

• Deposits
• Withdrawals
• Transfers
• Loan payments

✅ Balance cash drawers and maintain transaction accuracy

✅ Educate members on products and services that meet their financial needs

✅ Open accounts and assist members with financial solutions

✅ Protect members from fraud by verifying identification and recognizing suspicious activity

✅ Research account and transaction questions to provide timely resolutions

✅ Support branch outreach efforts and participate in community events

Qualifications

What We're Looking For

✔ High School Diploma or GED

✔ 6 to12 months of cash handling, customer service, retail banking, or related experience

✔ Strong communication and relationship-building skills

✔ Attention to detail and accuracy

✔ Ability to multitask in a fast-paced environment

✔ Strong problem-solving skills and good judgment

✔ Comfortable using computers and learning financial software systems

✔ Commitment to maintaining member confidentiality and security

Ideal Candidates Have Experience In:

• Customer service
• Cash handling
• Banking or credit unions
• Retail sales
• Hospitality
• Financial services

If you enjoy helping people, building relationships, and being part of an energetic branch environment, we'd love to hear from you!

Apply today and start making a difference for our members and our community.

The pay range for this position is $18/hr-20/hr based on experience.

Benefits of Employment with Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team. 

We are also proud of the benefits we offer:

• Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
• HSA – generous employer contribution
• Employer funded HRA
• Employer-subsidized Dental and Vision Insurance
• 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
• Accident Insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holiday
• Education reimbursement - up to $5,000 annually for undergraduate
• Opportunities to volunteer in our local communities
• 100% Employer Paid EAP which includes 6 free mental health sessions
• Wellness Reimbursement of up to $150