Client Service Representative - Work From Home

Who We Are

For decades, we’ve partnered with unions, credit unions, and associations across Canada to deliver reliable permanent benefits to their members. Our purpose is simple: to protect working families and their children by ensuring they have access to the security and support they need. As we continue to grow, we’re looking for motivated individuals who want more than just a job — a career that makes a difference.

The Role

We’re seeking entry-level representatives to connect with members, walk them through their benefit options, and provide ongoing service and support. This opportunity is perfect for those who value collaboration, clear communication, and professional development in a flexible, people-focused environment.

What You’ll Do

• Host virtual appointments (via Zoom/phone) to review benefit programs with members

• Work with teammates to achieve shared performance goals

• Answer questions, resolve concerns, and maintain strong client relationships

• Ensure accuracy in documentation and record-keeping

• Contribute ideas during team meetings to enhance client experience and streamline processes

What You’ll Bring

• Authorization to work in the U.S.

• High school diploma or equivalent (additional education is an asset)

• Experience in customer service, sales, or team-based roles is an advantage (not required)

• Comfortable using Zoom and digital tools with strong attention to detail

• Excellent listening and communication skills — both written and verbal

Preferred Skills

• Team-first attitude with strong collaboration abilities

• Adaptability in a fast-changing environment

• Strong organizational habits and personal accountability

• Confidence using online platforms to connect with clients

Why You’ll Love Working Here

• Full benefits package including dental, prescription coverage, travel insurance, and life benefits

• Remote-first flexibility — design a schedule that works for you

• Performance rewards including bonuses and company-paid trips (Cancun, Bahamas, Las Vegas, and more)

• Career growth through structured training, leadership development, and advancement opportunities

• Supportive culture where you’re recognized, valued, and set up to succeed