Bilingual Psychiatric Scheduler

Job Summary

The Psychiatric Scheduler is a nonexempt position responsible for proactively anticipating scheduling needs for the psychiatric services department. Tasks are assigned as needed, that include scheduling interpreters, scheduling client’s follow-up appointments and working closely with the psychiatric services team. 

Schedule: Monday - Friday 8:30 AM - 4:30 PM onsite in Northbrook, IL

Compensation: $21.98 - $27.47 per hour

Essential Responsibilities and Metrics

•  Answer and field the psychiatric services scheduling line, directing calls or taking messages for providers or staff, and scheduling appointments for psychiatric service clients daily.
• Schedule appointments in accordance with psychiatric provider recommendations, department protocols, and client preferences, when appropriate, within 24–48 hours.
• Confirm upcoming appointments with clients at least 48 hours in advance and consistently document all confirmation attempts and outcomes.
• Proactively monitor and maintain psychiatric provider calendars throughout the business day, ensuring schedules accurately reflect provider availability and patient appointments.
• Collaborate with the Intake team to schedule new patient appointments and coordinate available provider openings.
• Process cancellations, additions, reschedules, and other appointment changes in the EMR in real time.
• Communicate with appropriate parties within the department regarding patient concerns or issues related to scheduling.
• Use superior customer service techniques to address clients’ scheduling concerns within 24–48 hours.
• Respond appropriately and in a timely manner to requests from the Psychiatric Services Manager, which may include special projects and other duties as assigned.

Qualifications

• High School diploma required.
• Demonstrated fluency in English and Spanish (including speaking, reading, and writing at a professional level) is required.
• Strong verbal and written communication skills.
• Computer literacy to maintain and manage scheduling appointments.
• High organizational skills to navigate scheduling multiple clients.

Preferred

• Bachelor’s degree in related field.
• Experience in mental health. 
• Experience in outpatient or community healthcare settings. 
• Experience with Smart Care EHR.