Fleet Operations Manager (60952)

Manages the daily responsibilities and oversees the delivery of roadside service in assigned Fleet facilities. Works with Supervisory staff to execute the business strategy, focusing on member service experience. This position will act as a coach and mentor to assistant managers and Fleet Supervisors to assist with meeting/exceeding sales performance goals while operating under the guidelines of Automotive Services.

What you will do:

• Provides leadership to the function and/or staff, ensuring proper staffing and training levels of all team members with a focus on development and building bench strength while also complying with appropriate professional standards, laws, regulations, and operating within the Club’s mission, leadership values, and the members’ interest. Develops multi-year plans/budgets and manages the integration of all aspects of the function across all required Business Lines and geographies supported; maintaining knowledge and awareness of new developments in the function, and potential applications to further Club initiatives, and make recommendations regarding the use of internal vs. external services, reporting on such activities and proposals and managing ongoing vendor relationships.
• Manages supervisory team to establish & reinforce clear agreements of performance, compliance, and service quality standards with technicians while fostering a culture of engagement, openness, and accountability. Ensures supervisor team support through regular quality ride-alongs, monthly performance reports, and team meetings.
• Evaluates schedules to ensure optimal coverage and cost-effective service delivery, approving overtime as necessary. Identifies opportunities to improve operational efficiencies for all Fleet facilities develops tactics and works with Assistant managers and Supervisors to implement. Provides the resources, tools, training, and support needed to ensure operations meet or exceed established goals. Analyzes and evaluates resource requirements for assigned regions, including seasonal staff, making recommendations to ensure service levels are met.
• Oversees hiring, training, and performance management of fleet staff, including the management team. Partners with Human Resources with performance management and salary actions. Guides employee development efforts. Reviews training to ensure effectiveness and makes recommendations regarding training with a focus on service delivery, technology, cash management, and operational and personal safety. Administers employee incentive programs, monitoring budget impact and program effectiveness.
• Responsible thru Assistant Manager for maintenance of fleet vehicles and garage equipment, ensuring adherence to preventive maintenance schedules. Performs periodic inspections of physical plants for assigned regions. Reviews inventory needs and authorizes purchase orders. Works with Managing Director, Fleet Operations to determine yearly truck sales/acquisitions.
• Ensures collaboration exists between dispatch, field, and fleet teams. Makes effective use of technology in specific regions to improve efficiency and overall performance (i.e. response time, member satisfaction, battery).
• Reinforces Club’s safety culture. Oversees all fleet activities with respect for DOT, OSHA, and Club safety guidelines and regulations. Works with Safety Manager to ensure compliance at all times.
• Oversees damage claims and accident processes, ensuring complete and thorough documentation in conformance to Club standards. Partners with Member Relations staff to resolve legitimate member claims expeditiously, maintaining goodwill. Keeps Managing Director, Fleet Operations abreast of all member issues.

Schedule:  Monday - Friday, 8AM - 4:30PM

Compensation:  The pay range for this position is $105,000 - $134,500 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Qualifications

What You Will Need

• High School or GED Required
• Associate's Degree Preferred
• Bachelor's Degree Business Preferred
• 4-6 years minimum of experience in the automotive industry required, including some knowledge of logistics, transportation or service industry is Preferred
• 4-6 years Management or supervisory experience required. Demonstrated leadership skills Required
• Operations management experience Required
• Valid Driver’s License Required
• DOT Medical Card Required

Why AAA Northeast

Career Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.
Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.
Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer

• Award-Winning: We’ve been named as a Top Employer for the last 7 years
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
• Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.

We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.