Service Manager - SFR - Amavi Queen Creek

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

Reports to: Senior/ Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II, and III with the responsibility for scheduling work assignments and training.

Essential Functions/Responsibilities

Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions
Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations
Schedule and perform routine preventive maintenance on all appropriate equipment and tools
Thoroughly inspect vacated homes, document necessary renovations, and re-inspect completed homes for the highest quality of work and superior presentation, adhering to the timetable
Respond to resident requests in a timely manner, delivering excellent customer service

Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, home make-ready status, jobs in progress, etc.
Identify all utility meter cut-offs, home and fixture cut-offs, sewer clean-outs, and prepare maps indicating same
Oversee work of internal and external vendors and maintenance service suppliers
Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team
Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers
Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses
Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting

Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team
Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned
Embody the Mill Creek mission, values and brand promise in all that he or she does

Associate Management and Development

Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
Empower, engage and develop associates to achieve great performance and desired business outcomes.
Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
Support associate development. Provide targeted training and growth opportunities
Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communities
Address and complete all other duties as assigned

Education and/or Experience

High School diploma or equivalent (GED) preferred
5+ years maintenance technician work or related experience
HVAC Certification required
CAMT preferred
CPO preferred
Multi-family, single family rentals, or built to rent housing experience helpful

Skills/Specialized Knowledge

Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.
Accurately take measurements and perform basic arithmetic
General computer skills in Microsoft Office and property management based software
Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.

Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.

Safely work with chemicals, paint, and general cleaning supplies
Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of joining the Mill Creek Team

Competitive compensation

Comprehensive medical, dental and vision

Employer sponsored short and long term disability, Life and ADD insurance

401k with employer matching

Paid time off benefits: Vacation, Sick, Holidays