Wine Steward

The Wine Steward is responsible for providing exceptional customer service, maintaining an engaging wine department, and promoting sales through product knowledge and merchandising excellence. This position assists customers with wine selections, ensures product quality and inventory accuracy, and supports department profitability through effective ordering, display execution, and inventory management. The Wine Steward serves as a knowledgeable resource for wine, beer, and specialty beverage offerings while maintaining compliance with all applicable laws and company policies.

• Provide outstanding customer service by assisting customers with wine selections, pairings, and product recommendations.
• Educate customers on wine varietals, regions, producers, and tasting profiles.
• Promote sales through suggestive selling and product knowledge.
• Handle customer inquiries and resolve concerns professionally and courteously.
• Build customer loyalty by creating a welcoming and informative shopping experience.

• Maintain a clean, organized, and visually appealing wine department.
• Monitor inventory levels and assist with ordering to ensure product availability.
• Receive, stock, rotate, and merchandise products according to company standards.
• Ensure all products are properly priced, labeled, and signed.
• Monitor department conditions and correct out-of-stock or presentation issues.

• Create attractive displays that highlight featured products, seasonal promotions, and special events.
• Execute merchandising plans and promotional programs.
• Assist with inventory counts and maintain accurate department records.
• Monitor product movement and identify opportunities to improve sales and reduce shrink.
• Maintain proper storage conditions for wine and specialty beverage products.

• Stay informed on wine industry trends, new products, and customer preferences.
• Develop expertise in wine regions, varietals, vintages, and food pairings.
• Participate in training programs and tastings as required.
• Share knowledge with customers and team members to enhance the overall shopping experience.

• Provide guidance and support to associates working within the wine department.
• Assist with training team members on wine products and customer service expectations.
• Collaborate with store leadership to achieve sales, inventory, and customer satisfaction goals.
• Support department and store initiatives as directed.

• Ensure compliance with all alcohol sales laws, regulations, and company policies.
• Verify legal age requirements before alcohol sales when required.
• Follow all safety, sanitation, and operational procedures.
• Maintain a safe, clean, and organized work environment.

• High school diploma or equivalent preferred.
• Previous retail, wine, beverage, or hospitality experience preferred.
• Wine knowledge or industry certifications are a plus.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic math, inventory, and computer skills.

• Ability to frequently lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform repetitive motions throughout the workday.
• Ability to stock shelves and build displays.
• Flexible availability, including evenings, weekends, holidays, and special events.

• Strong wine knowledge and enthusiasm for customer education.
• Excellent customer service and sales abilities.
• Attention to detail in merchandising and inventory management.
• Commitment to compliance and responsible alcohol sales.
• Ability to drive department sales while maintaining operational excellence.
• Strong communication, organization, and teamwork skills.