Claims & Warranty Manager - MRS

Claims & Warranty Manager
Mustang Rental Services | Houston, TX

Mustang Rental Services is seeking an experienced Claims & Warranty Manager to lead warranty administration, claim recovery, and OEM warranty compliance across our rental operations.

This role is ideal for someone who understands the service side of the heavy equipment or rental industry and knows how to turn strong warranty processes into measurable results. You’ll work closely with Service, Fleet, Operations, and Finance to identify warranty opportunities, improve claim accuracy, maximize recovery, and ensure eligible warranty dollars are not left on the table.

Why Join Mustang Rental Services?
At Mustang, we value experience, accountability, and continuous improvement.
We offer:

Great Work-Life Balance
Job Stability & Career Growth Opportunities
Medical, Dental & Vision Insurance
401(k) with Employer Match
Paid Time Off & Holidays
Tuition Reimbursement & Development Opportunities

What You’ll Do
As the Claims & Warranty Manager, you’ll oversee the warranty and claims process for Mustang Rental Services and Heavy Rents fleets, with a focus on recovery, compliance, and process improvement.

Key responsibilities include:

Manage warranty claims from identification and documentation through submission, tracking, and recovery
Ensure claims are accurate, complete, and submitted in accordance with OEM requirements
Identify and maximize eligible warranty reimbursement opportunities
Review high-dollar equipment repairs for potential warranty coverage
Monitor claim aging, recovery performance, and outstanding warranty dollars
Partner with Service leadership to identify missed or underutilized warranty opportunities
Develop reporting and dashboards to improve visibility into warranty recovery and performance
Standardize warranty documentation and claim processes across the service organization
Train service personnel on warranty documentation and claim requirements
Conduct periodic warranty audits and identify opportunities to reduce warranty leakage
Maintain accurate warranty records and reporting
Support OEM warranty audits and reviews
Partner with Service, Fleet, Operations, and Finance teams to improve warranty processes
Assist with root cause analysis of recurring equipment failures and reliability trends

What We’re Looking For

5+ years of warranty administration or warranty claims experience
Strong knowledge of OEM warranty processes, claim preparation, submission, and recovery
Experience in an equipment dealership, construction/heavy equipment, equipment rental, or industrial service environment strongly preferred
Strong attention to detail and ability to manage documentation-intensive processes
Ability to analyze claim and recovery data and identify trends or missed opportunities
Strong communication and cross-functional collaboration skills
Ability to establish consistent processes and hold teams accountable to documentation and compliance requirements

What Success Looks Like
Success in this position means increasing warranty recovery, reducing missed claims and warranty leakage, improving claim accuracy and turnaround time, strengthening OEM compliance, and providing better visibility into equipment reliability and warranty performance.

If you have strong warranty experience and understand how service operations, equipment repairs, and OEM claim requirements come together, we’d like to hear from you.