Account Manager

Who We Are: 

Rose Paving LLC, leads the industry in providing complete parking lot management solutions to commercial and industrial properties nationwide. We offer a collaborative work environment where employees can contribute to impactful projects while enjoying opportunities for growth and development. With a rich 50-year history, their commitment to quality and client satisfaction makes it an exciting place to build a career.

Description:

The Account Manager plays a vital role in our sales operations. This position encompasses a range of responsibilities, including conducting field estimates, submitting proposals for repairs, preparing repair schedules, and nurturing client relationships. The Account Manager will report directly to the Director of M&A, contributing to our overall success by ensuring excellent service and support to our clients.

• Collaborating with the team to close deals based on submitted estimates and working toward achieving our annual sales goals.
• Conducting field measurements to accurately assess the scope of work for repairs.
• Traveling to meet with both current and prospective customers to showcase our services and generate new orders.
• Responding promptly to customer inquiries, ensuring they feel valued and supported.
• Accurately entering customer sales data into our systems to support our operations.
• Investigating and resolving customer challenges, turning issues into opportunities for improvement.
• Serving as a trusted advisor to our clients, offering guidance and building strong partnerships.
• Meeting directly with clients to foster professional relationships and enhance their experience.
• Facilitating communication between the sales and operations departments for smooth collaboration.

Qualifications

• Willingness to travel up to 30% of the week while effectively managing your workload.
• Engage daily with clients, skillfully handling challenging situations and resolving issues promptly.
• Communicate clearly and persuasively, actively seeking customer feedback to enhance our service.
• Balance team and individual responsibilities, fostering a positive team spirit and prioritizing collective success.
• Stay informed about market trends and competition, focusing on cost-saving measures that contribute to our growth.
• Show respect for cultural differences and promote a welcoming, harassment-free environment.
• Maintain consistent attendance and punctuality, ensuring responsibilities are covered when absent, and embrace the opportunity to work long hours when necessary to achieve our goals together.
• Bachelor’s degree in business management, or equal experience  
• 1-2 years of experience or a recent college graduate with an attention to detail.
• Proven ability to respond effectively to common inquiries and resolve complaints from customers, regulatory agencies, and business community members.
• Experience in presenting information confidently to top management, public groups, and boards of directors.
• Solid grasp of general mathematical concepts to support decision-making and analysis.
• Strong proficiency in spreadsheet software and word processing, enabling efficient data management and documentation.