Travel Support Specialist – Client Services

destinationknot · Charlotte, North Carolina

Posted about 12 hours ago

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Job description

Job Title: Travel Support Specialist – Client Services
Location: Remote
 
About the Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.
Job Title: Travel Support Specialist – Client Services
Location: Remote
 
About the Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.
Responsibilities:
  • Respond to client inquiries about existing or upcoming trips.
  • Resolve travel issues (delays, cancellations, schedule changes) in real time.
  • Communicate with airlines, hotels, and tour providers to make changes.
  • Confirm itinerary details, send reminders, and provide travel tips.
  • Document interactions and maintain client records in our CRM system.
    • Requirements:
  • Previous experience in a travel agency or customer support role.
  • Strong attention to detail and excellent communication skills.
  • Ability to work flexible hours, including evenings or weekends if needed.
  • Tech-savvy and comfortable using booking platforms and CRMs.
    • Why Work With Us?
  • Remote work and flexible schedule.
  • Growth path into full-time travel advisor or team lead roles.
  • Travel discounts and ongoing professional development.

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