Enrollment & Student Service Specialist (Student Financial Services Focus)

Position Overview

Now Hiring! Enrollment & Student Service Specialist (Student Financial Services Focus)📍 Location: Student Record & Financial Services Office

🕒 Schedule: M-F, 8:30am to 5:00pm, some evening and weekend hours are required (37.5 hours per week)

💰 Pay: $19.00 per hour 📄 Position Type: Full-Time

Why Join Canisius University

Canisius University serves approximately 2,500 undergraduate and graduate students.  As a Catholic and Jesuit University, Canisius has its foundation in the fundamental values of academic excellence, leadership, faith and social justice. Canisius is committed to educating and preparing men and women to become leaders in their professions and their communities, and in service to humanity. The University is an equal opportunity employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff, and students.

What We Offer:

✅ Salary: $19.00 per hour

✅ Comprehensive Insurance Benefits – Health, Dental, Vision, Life and Long-Term Disability available the first of the month after the employee’s date of hire✅ 403(b) with Company Contribution – Plan for your future with confidence – contribution from the university is available after one year of employment✅ Paid Time Off – Includes vacation time, personal time, sick time, and paid holidays✅ Tuition Benefits – Available for full-time employees and their qualified dependents

*Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s compensation package for this position will be provided during the interview process.

Your Role as Enrollment & Student Service Specialist:

Student Records and Financial Services (SRFS) is grounded in service excellence and student retention and is supportive of students’ educational goals and consistent with institutional policies and priorities. The SRFS has both virtual and physical components and provides student-service functions encompassing Financial Aid, Student Financial Accounts (Bursar/Cashier), Parking, Meal Plans, and Registration & Records (Registrar). This position reports to the Bursar.

The Enrollment and Student Service Specialist (Student Financial Services Focus) is responsible for the day-to-day activities and ensuring a culture of service excellence in walk-in, phone, and virtual environments. The Enrollment and Student Service Specialist (Student Financial Services Focus) will be trained to assist all students/parents/University community with financial aid, academic records, and registration-related transactions, with a focus on billing and payment-related functions.

Key Responsibilities:

General Responsibilities:

• Ensure all actions align with the University vision, mission, goals, and strategic plans.
• Provide superior customer service.
• Provide students with information, facilitate transactions, and provide satisfactory problem resolution in a timely manner.
• Understand and adhere to the Family Educational Rights and Privacy Act of 1974 (FERPA) when dealing with students and their parents. Must understand and follow strict federal, state, and institutional rules and regulations.
• Maintain the security and integrity of the student information maintained by this office.
• Perform other duties as assigned.

Financial Services (Main Focus)

• Assist students with account questions regarding billing, charges, payments, refunds, active account holds, and payment plan accounts.
• Process in-person student account payments, distribute student refund checks, and open, balance, and close cashiering sessions.
• Guide students, parents, and community members through online payment processes and assist with removing account holds.

Financial Aid Responsibilities

• Serve as a primary point of contact for financial aid questions, explaining federal, state, and institutional regulations, procedures, deadlines, and processes.
• Review submitted FAFSA forms for completeness and accuracy, manage missing or incomplete documents, and collect scholarship paperwork.
• Guide students in completing financial aid forms, choosing loan types, and submitting verification/special circumstances materials.
• Assist the Director of Financial Aid with specialized programs (Work-Study, SAP, Count in Program of Study, Endowed Scholarships) and maintain aid records in Ellucian Banner.

What You Need to Succeed:

✔ Qualifications:

Education & CERTIFICATIONS :

• Bachelor’s degree preferred.

Experience:

• At least 2 years’ experience of customer service and/or administrative support work experience; financial aid, student accounts and/or student records work experience preferred.

KNOWLEDGE, Skills & Abilities:                

• Professional demeanor and ability to work effectively with various constituencies including prospective students, current students, their families, public, faculty, administrators.
• Strong organizational and communication skills.
• Excellent interpersonal skills: ability to work well within a team environment and independently.
• Computer proficiency in Microsoft Office.
• Excellent data entry skills and attention to detail.
• Ability to manage multiple activities.
• Must be eligible to work in the United States.

📢 Apply Today!

To apply, go to https://www.canisius.edu/about-canisius/employment-canisius. The review of applications begins immediately and will continue until the position is filled. Please include your cover letter, resume and three references with their contact information, with your application.

The Office of Human Resources at Canisius University utilizes an online recruitment management system.

Individuals who need reasonable accommodation under the ADA in order to participate in the search process should contact the office of human resources at (716) 888-2240.

Important Information:

🚨 Canisius University participates in E-Verify to confirm employment authorization. The E-Verify process is completed alongside the Form I-9 on or before your first day of work. For more details, visit www.uscis.gov] and search "E-Verify."

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