Patient Access Eligibility Registrar

Cottage Health seeks a Patient Access Eligibility Registrar for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. Major accountabilities include:

• Assists in the proper identification of the patient, collecting patient demographic, and financial information. Responsible for maintaining updated information on patient accounts. Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible. Explains services and facility policies regarding payment of hospital bill when able and applicable. Offers financial assistance and screens patients for government programs and CH charity. Obtains signatures on CH compliance forms as needed. Provides excellent service to all patients, family members, and visitors as they arrive for hospital services.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

Education:

• Preferred: College Associate degree or higher.

Certifications, Licenses, Registrations:

• Preferred: Certified Enrollment Counselor through Covered California, Hospital Presumptive Eligibility.

Technical Requirements:

• Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
• Preferred: Expert knowledge of MS Office software, including PowerPoint and Access.

Years of Related Work Experience:

• Minimum: 1 year of patient access, healthcare scheduling, or health insurance experience.

Preferred: 3 or more years in a hospital environment with extensive knowledge of all billing and/or registration systems, including insurance carriers, contracts, and types of medical coverage.