Analyst Telecommunications

Position Purpose Summary:
The purpose of this position is to support our current and future Unified Communications infrastructure. This position is part of the Information
Technology Systems department, Unified Communications group.
Responsibilities:
This position will be responsible for designing, installation and maintenance of PCA’s Unified Communications infrastructure.
This position provides 24x7 support for the Unified Communications infrastructure.
Requirements:
Education

Information Technology Certificate, Bachelor of Science, Information Technology Systems, strongly preferred.

Work Experience

Previous work experience in related ITS areas (1-2 years) strongly preferred.
Applicant should have familiarity with Unified Communications administration.
Applicant should have familiarity with Local and Wide Area Networks.
Applicant should have familiarity with investigating and resolving first level help desk service requests.

Skills –

Must have mastered basic keyboarding and editing skills.
Must have strong organizational skills to handle numerous details, deadlines, and requests.
Must have the ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
Must be able to evaluate and prioritize tasks for efficiency and completeness.
Must be an effective communicator, verbal and written.
Must be able to interact effectively and professionally with all levels of plant and corporate personnel and with customers and vendors.
Appropriate requirements for computer work processing.

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