Credit Card Servicing Associate

The Credit Card Servicing Associate will assist with operational tasks to support the credit card program particularly with business and commercial customers.  This position is in a small department and will work alongside a handful of peers who each generally have individually assigned duties along with overlapping responsibilities.  The Credit Card Department manages all aspects of the Credit Card Program either directly or indirectly; therefore, duties may shift or be expanded based on the needs of the department.

Assigned tasks include but are not limited to:

~ Completing setup of new customers and assisting with onboarding as nec.
~ Handling account maintenance
~ Assisting with Business and Commercial Cards, including customer interaction
~ Researching payment, authorization or transaction activity and assisting with fraud oversight 
~ Monitoring various work queues/escalation requests from Cust. Serv & Other Depts
~ Answering internal support hotline & departmental mailbox
~ Other duties as assigned

Position Requirements:

• Previous operational experience preferred, esp. in banking or credit cards
• Working Knowledge of Microsoft Excel and Word required
• Ability to work in multiple systems simultaneously
• Ability to Multi-task and work in fast paced environment
• Outstanding Verbal and Written Communication Skills
• Ability to Work Independently
• Strong organizational skills
• Ability to Problem Solve and identify root causes